Wine Cooler Shop cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
About data processing
Below, you can read about how we process your data, where we save it, which security techniques we use and who has access to your data.
Web store software and web hosting
Our webshop has been developed using software provided by WooCommerce and uses a web hosting provider. Personal data that you make available to us for the benefit of our services will be shared with WooCommerce. WooCommerce has access to your data in order to provide us with (technical) support, and they will never use your data for any other purpose. They are obliged to take appropriate security measures based on our contractual agreement with them. These security measures consist of the use of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.
Wine Cooler Shop purchases web hosting and e-mail services from one or more third parties. These third parties process personal data on behalf of Wine Cooler Shop and do not use your data for their own purposes. However, these third parties can collect metadata about the use of the services. This is not personal data. All parties have taken appropriate technical and organisational measures to prevent loss or unauthorised use of your personal data. They are obliged to maintain secrecy through our contractual agreement with them.
E-mail and mailing lists
We use a payment partner to handle (part of) the payments in our webshop. This payment partner processes your name, address and location details, as well as payment details such as your bank account or credit card number. Our partner has taken appropriate technical and organisational measures to protect your personal data but reserves the right to use your data to further improve their service and to share (anonymised) data with third parties in this context.
All the above-mentioned safeguards with regard to the protection of your personal data also apply to parts of their services for which they engage third parties. Your data will not be kept longer than permitted in the legal terms and conditions.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use different carriers to make these deliveries. It is therefore necessary for us to share your name, address and location details with the relevant carrier. The carrier uses this information for the sole purpose of fulfilling their contractual agreement with us. In the event that the carrier makes use of subcontractors, the carrier also will make your data available to these parties.
Invoicing and accounting
Wine Cooler Shop uses administration software and an administrative office to keep track of administration and accounting.
We share your name, address and location details and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be sent and stored securely. The administrative parties we work with are obliged to maintain secrecy and will treat your data with confidentiality. They will not use your personal data for purposes other than those described above.
External sales channels
We sell (some of) our products via other platforms. If you place an order via one of these platforms, the platform will share your order information and personal data with us. We use this information to process your order. We treat your data with confidentiality and have taken appropriate technical and organisational measures to protect your data against loss or unauthorised use.
Purpose of data processing
General purpose of processing
We only use your data for the benefit of our services. This means that the purpose of data processing is always directly related to the actions you perform. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time – other than at your request – we will explicitly ask you for this. Your data will not be shared with third parties, other than to meet accounting and administrative obligations. All third parties are bound by confidentiality on the basis of the contractual agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (for example your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigations
In some cases, Wine Cooler Shop may be legally obliged to share your data in connection with government tax or criminal investigations. In such circumstances, we are obliged to share your data, but we will oppose this to the extent that we are legally able to do so.
We will retain your data as long as you are our client. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate that you no longer wish to use our services, we will also consider this as a request for deletion. Due to the relevant administrative obligations, we are required to keep invoices that contain your personal data, so we will still keep this data for as long as we are legally obliged to. However, employees will no longer have access to your client profile or documents that we have produced as a result of our relationship with you.
Under applicable UK law, you as a data subject have certain rights regarding the personal data processed by us or on our behalf. We explain these rights and how you can invoke them below. In principle, we will only send statements and copies of your data to the e-mail address that we already have on record in order to prevent fraud. In the event that you wish to receive this data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests. In the case of a request for deletion, we administer anonymous data. You will receive all statements and copies of data in the same machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to view the data that we process or have processed relating to your person or that can be traced back to you. You can submit such requests to our designated contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data, with an overview of the processors who have this data, stating the category under which we have stored this data, to the e-mail address known to us.
Right of rectification
You always have the right to amend the data that we process or have processed relating to your person or that can be traced back to you. You can submit such requests to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation that the details have been amended to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have processed relating to your person or that can be traced back to you. You can submit such requests to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation that the data will no longer be processed, until you remove such limitations, to the e-mail address known to us.
Right to transfer
You always have the right to transfer the data that we process or have processed relating to your person or that can be traced back to you to another party. You can submit such requests to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send statements or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the email address known to us. In all likelihood, we will no longer be able to continue our service in this case because the secure linking of data files can no longer be guaranteed.
Right of objection and other rights
In some cases, you will have the right to object to the processing of your personal data by or on behalf of Wine Cooler Shop. If you object, we will immediately stop data processing pending the settlement of your objection. If your objection is well-founded, we will make statements and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual categorisation or profiling. We do not process your data in such a way. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies from the American company Google are placed on our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data in accordance with applicable laws and regulations. We will collect information about your browsing behaviour and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products.
Cookies from third parties
Wine Cooler Shop
65 London Wall
London, EC2M 5TU
T 0203 9669 192
Contact person for privacy matters:
Roger Kolenbrander or Marinus Nutma